Your Own Business

Customer Service – Don’t Become Part of Poor Statistics

Customer service is oftentimes not taken seriously. It is the department that handles a lot of complaints when things aren’t working, and often people lose patience when working in such departments.

I know, because I have been working in a Technical Department where we handled questions relating to satelite receivers. This department was often the last step before customers might have cancelled their subscriptions. People were frustrated, and many called in expecting to be treated badly. They were very surprised when a new team of workers treated them with respect and helped them on their way to being happy customers.

You should treat your customers just as respectfully. They pay your salary – and you must understand this before you can ever grow into a business people will trust.

How Can You Improve Your Customer Service?
There are some key points you can use to improve your customer service. Implementing these points will be instrumental in lifting your customer statistics from maybe 65-70% up to close to 100% satisfied customers.

Beginning action you must take:

  • Pay attention to dissatisfaction
  • Find mutual ground
  • Solve misunderstandings and explain your decision

Phases to remember while trying to solve misunderstandings:

  • When customers complain there might be something wrong with your website or payment system. Paying close attention to possible problems can help REDUCE complaints – and will save lots of time for your company when you pay attention.
  • Finding mutual ground is the realization that you understand the customer. He/she will appreciate your understanding of their complaint – even when you might have to make a decision that doesn’t fully meet their request (for a refund, reduction or whatever)
  • Solving misunderstandings deals with explaining the process more thoroughly. You may want to change things on your website also. A thorough explanation of your decision can help others see why you make the ruling you do.

After you solved the problem:
After the problem was solved, there are two types of problems: recurring problems or single event problems. Single events don’t need fixing under normal circumstances – they may be technical glitches, and most likely won’t happen all that often, but recurring problems need to be taken care of after the customer has gotten a reply.

In Conclusion
There are many companies that don’t take their customers seriously, but you can trust one thing: companies that don’t get this won’t survive. Now that we have the internet people can communicate across time zones, and warnings about not being taken seriously can run across the internet in a matter of seconds.

What are you experiences with customer service? What have you seen as good, and what has been bad?

Thanks beforehand for your comments, and have a nice weekend. :-)

Earning Money Online — Articles to Boost Your Income

I have recently submitted five amazing articles on the subject of earning money online, and I feel like I should share these with you to help you in your efforts of earning money online. Read them right now, so you can begin making an online income also.

5 Easy Ways to Earn Money Online Even If You’re Not an Internet Guru — There is no doubt about the fact that you can earn money online. For some, the number of people who only recommend their own little clique can make some misunderstand and think you have to be in the inner circle, among the gurus, to earn money online. Nothing could be more wrong.

Start Making Money Today – Online Jobs That Are Profitable Right Away — You can indeed begin making money today. There are jobs that will bring in money to your bank account today. If you will follow these simple suggestions you can begin earning money right now.

Bloggers Need Strategy – Are You Blogging For Fun, Or to Make Money? — Having a strategy is alpha and omega for bloggers. It is perfectly okay to wish to have fun while making money, but you also need to employ some well-tested methods to improve the elements that may have caused you to fail in earning money online previously. This article will demonstrate how you can multiply your current income.

Blogging Your Way to Expert Status — Blogging has become an amazing shortcut to world fame. Once you have identified your niche you can reach a much wider audience than ever before when you begin blogging. People love blogs, so give them what they want.

Online Businesses Can Be Started With No Money — It is actually possible to create your own online business without spending a single dime. When you know all the right places to begin on the internet, you can reach very far. You need some initial help to get you started, but since I have some six years experience in the business, you can take a good shortcut to online money.

In a couple of days, I will also be sharing some of my articles about Twitter to increase your online audience. Stay tuned for information about all of this.

Five Ideas That Will Boost Your Business

Today, I will bring five ideas that will boost your business to you. It’s totally free, but this one article could very well be the main factor that could boost your results for the entire year. Many KNOW these things, but getting a new perspective on your online business is the main reason for success.

These are the five ideas that will boost your online business:

  1. Reactivate resting blogs
  2. Reactivate materials resting on your hardrive
  3. Reactivate social profiles
  4. Bring in advice from people you trust
  5. Take action today — before you forget

Reactivate Resting Blogs
If you haven’t yet looked at Fresh ‘n’ Free Unique Content System developed by Britt Malka, you should do so straight away.

Her system can LITERALLY boost a resting blog, which would otherwise die as yet another blog with no content, into a success where you truly get content that can cause the search engines to fall in love with your blog again.

Just think of article databases. Search engines love the content that grows at lightning speed. Your blog can benefit from this system, so check out the Fresh ‘n’ Free Unique Content System.

Reactivate Materials Resting On Your Hardrive
We have all done this. You bought that awesome system a week ago, but didn’t quite get around to developing the sales page with your own payment button, name etc.

Why not get that task done today? There is no better day than today. Procrastinating will cause you to lose money whereas reactivating your content can fill up your PayPal account in no time.

Reactivating those materials that are already on your harddrive won’t cost you a dime.

Reactivate Social Profiles
We all know that we have many social profiles. Some have profiles on LinkedIn, MySpace,Twitter, Facebook etc. How many of these profiles do you actually use?

If there has been a network or two you have overlooked try to find ways you can boost your relationships. Update links and make sure your content is up to date.

Doing so also provides a good chance for backlinks.

Bring in Advice From People You Trust
Getting advice from friends or relatives can be truly helpful to identify glitches in your business. Get your friends involved, and start earning money by improving your sites according to their advice.

Be grateful for the constructive criticism they bring to you because it can help you identify missing points on your sites.

Take Action Today — Before You Forget
Taking action TODAY is all important. It is so easy to agree with me that these steps SHOULD be taken, yet do nothing about it.

Set yourself a goal of getting your first point accomplished today — or maybe even two points. And start building your content online again.

Have fun, and have a nice weekend. :-)

More Than 300 Articles

You can find more than 300 articles on this blog on the subject of earning money online. You may not have had time to read each of them, but I do hope you have chosen to peruse the categories from time to time. I have tried to service many aspects of earning money online. But I have also tried to bring very different articles on this english blog compared with the danish blog I maintain on the same subject. All these articles should motivate those who speak both languages.

I hope to have succeeded in doing this.

Occasionally I have considered trying to run a very special niche. That niche is worth thousands of dollars, and yet many fail to see the potential. They focus all their attention on english-speaking nations when there’s a whole market available for them in either French or German. Why is that?

Mainly, it’s because people are in “crisis mode”…. But what have all the wise people done? They have re-structured their businesses DURING this crisis so they are better prepared when times are good again. Why haven’t you done the same? Or, better yet, have you ALSO taken steps to re-structure YOUR business? Please do comment how your business is doing during this crisis, and take a look at http://www.blunck.dk/global-internet-marketing/ if you want to start bringing in the gold from these untapped markets…

Definitions of Marketing

Definitions of marketing can be very varied, but one definition can be found on Wikipedia. We’re dealing with the same type of psychological methods regardless of whether we’re dealing with ONLINE or OFFLINE marketing.

The main differences between PHYSICAL and VIRTUAL (online) shops are:

  • You don’t need to decorate physical square feets of your shop in a webshop, but you need to make an extra effort to ATRACT people’s attention online ’cause they can surf to the next shop within seconds. When people are near a physical shop they normally give a mediocre setting an extra chance. That can’t be said in online settings… People move ahead immediately when they’re bored, so you MUST plan your shop to build something worth visiting.
  • Customers can have their goods within seconds. If you’re selling e-books you have a great advantage over a bookshop. Normally people have to leave their homes, go down to the bookshop, find the book, pay for it, and get home before they begin reading it. In a webshop they don’t need to leave their homes, but can stay at home, print at home etc.
  • Bonuses are quite “normal” in online webshops. You don’t expect bonuses when you go down to your local stores, but bonuses are quite “normal” when you do business online.

What Confuses Some: Article Marketing
What confuses some people is that they misunderstand Article Marketing. When you SELL using an article, it is often termed Article Marketing. What would you call selling through videos or a podcast? You normally don’t call that Podcast Marketing, do you?

In a similar way, building CONTENT is the primary reason for blogging. You’re not marketing anything, just because you blog. You INFORM, REACT, OBJECT or do a whole lot of things while you’re SHARING. ONLY when you begin SELLING a product in your blog articles, you’re beginning to use marketing. Marketing IS the art of SELLING. You could use the following list to provide a list of how a business is run.

  1. Preparing your business
  2. Announcing your business
  3. Dealing with potential customers
  4. Selling product(s)
  5. After-sales service
  6. Book-keeping
  7. Processing of statistics

Points 2 through 5 are repeated continuously. The other points have to do with your back-office. It’s invisible to the customer. Some only do points 2 through 4 and forget the after-sales service, but that’s leaving a lot of money on the table. Deal with customers who already bought from you, and you’re ahead of the competition.

Good luck with your business ventures. :-)

Certified B.S.

I have heard the absolute certified B.S. [B.S. = BullShit] when I heard an internet marketer talk of becoming a certified internet marketer… Have you heard anything as RIDICULOUS?

In the world of internet marketing the ONE and ONLY thing that counts is BRINGING IN GOOD RESULTS. This is the best form of certification you could ever get. You don’t need any “formal” training to become a good salesman. Au contraire. You might find that people who TEACH are often the people who bring in the LEAST results…

People who know me, know that I am a great fan of the kitchen guru Gordon Ramsay. He runs Hell’s Kitchen, and in that series he was confronted with a lady who had spent years teaching how to cook. She was the most p*ssed off lady you could find, ’cause each time her lacking experience caused her to fail, she got even more mad than before. Her attitude was bad. She probably would have been well versed in THEORIES, but her PRACTICAL SKILLS left much to be desired.

It is exactly the same in internet marketing. Noone could ever teach you what you need to know to bring in good results. You either have talent for salesmanship or you don’t.

Stop kidding yourself about worthless courses with a label such as “certified”…. It’s pure hogwash.

What you CAN be presented with are decent offers and valuable products, but whether you can turn a PLR product into a sale depends SOLELY UPON YOUR OWN EFFORTS.

I won’t certifiy anything, but I will guarantee that by following MY blog you will get the best results. I only write when I have something important to tell you. The rest of the time is left for yourself to put what you learn into practice. How you do it is your choice. There is no “certified” way, so the best way is to do it YOUR way. :-)

Wanna Bring In The BIG Boys To Your Site?

Has it ever been your dream to bring in the REALLY BIG BOYS to your website? Admit it! You’re just like everybody else. You enjoy bringing in a good Joint Venture, and what is the best way to do that?

Well, I found a creative solution for this problem, and I want to share it with you. I want to share it for FREE, even though I could EASILY have charged quite a bit of money for this one. Bringing in the big boys into your network can literally cause a considerable INCREASE in your overall income.

When you receive an e-mail from one of the big gurus, you will sometimes see an interesting e-mail adress. Not all people use noreply-adresses, and you want to make good use of that LOOPHOLE. Reply with a good formal e-mail that explains to the guru what you do in your own business. Some of them are curious enough to want to find a golden opportunity…

I write an e-mail along these lines:

Hi [Name of person]

You wrote:

>
>[Quote part of person's e-mail to you]
>

Thanks for your mail.

As you may have already guessed I have an online blog about similar opportunities in the field of making money online, and I would recommend you take a look at it over on

http://www.blunck.dk/earning-money-online

Also, the globally untapped niche you can read more about here: http://www.blunck.dk/global-internet-marketing/ might be rather useful for you to peruse also.

I wish you a happy week with lots of good opportunities to seize the day.

Carpe diem.


Sincere regards

Henrik Blunck
Bakkevej 20 – 4293 Dianalund – Denmark

Overview of blogs –> http://blunckmeister.googlepages.com/

What’s the worst thing that could happen? That you get a non-delivery message…

But think of the potential when you get two-thirds across to your desired recipient… This is a GOLDEN nugget, and you might as well think along creative ways if you want to hit some of the internet marketers straight where they DO read their materials. Think of it as spreading information to your potential clients. It takes SO LITTLE TIME, yet potentially yields SUCH GREAT RESULTS that you would be a fool to leave money on the table.

Get moving and start your own campaigns for recognition for the work you do. I hope you earn tons of dollars from this… :-)

Multiple Streams of Income

How does the idea of multiple streams of income sound to you? If you’re a wise internet marketer, you will already be familiar with the principle of never putting all eggs into one basket. In that regard Bear Marketing IS the right system — especially for those of you readers who enjoy having multiple streams of income.



I’ve always been somewhat annoyed by the fact that people don’t like to make an effort to earn money online. Now, I have settled with that principle, and simply consider it necessary to present easier systems for you. If writing blogs on a regular basis is too tedious and bringing traffic doesn’t come easy for you, then this system is ALSO ideal for you. You really can’t lose, so why wait any longer?

It’s FREE to join. Seize the day! :-)



People Can Still Surprize Me…

I can still be surprized by what people write. On Twitter an internet marketer asked whether anyone wanted to hit a niche like a neutron bomb… I know what he MEANT, but I’m quite sure people MISread what he intended, and indeed online marketing can at times be quite a jungle.

We should be very careful about what we deal with. Suddenly a comment about a specific chemical being very lethal can be detrimental in the hands of a suicide candidate seeking information on how to terminate his or her life. We never intended such to happen, and yet we often fail to understand how little misunderstandings can have fatal consequences.

You could easily deal with information on terrorism without wanting to have anything to do with these criminals — yet, again, even little mistakes can cause you to be blacklisted. Don’t go there.

In much the same way, targetting a niche SHOULD be focused around building QUALITY CONTENT first of all. Once you have a site worth visiting, you can begin driving traffic to the site. Doing things the other way around could bring momentary income, but you won’t get people to visit your site again if they remember you didn’t have any quality content.

Don’t underestimate the power of memory. There are many sites I can recognize as worthless when I see them — far more than I could mention in a list. In other words: if you asked me, I could probably mention some twenty sites that are worthless (and which I wouldn’t revisit), yet when I see links, I can probably recognize hundreds I wouldn’t waste time on. So you want to focus upon organic visitors by having QUALITY CONTENT, and optimize for more visitors in recognition of the power of proper SEO. But SEO should never overtake your focus upon content.

So you shouldn’t fall for cheap tricks that won’t work. Niche marketing is serious business for those who KNOW something within a specific niche. Building good income on the long-term involves making an effort. When you build upon that solid foundation you will get FAR BETTER results than speculative endeavours.

Don’t just take my word for it. Try it. Build a niche and begin earning a good income from sharing GOOD content. :-)

Stop Dreaming and Start Building Your Future

Stop dreaming and start building your future sounds a bit smart, but it really isn’t. It’s a fact of life that BECOMING succesful means getting involved, taking action and beginning to BUILD the kind of future you want for yourself.

You can’t win when you don’t play, just as you can’t reap what you haven’t sowed. There is a CONSEQUENCE for every decision you make — and the punishment for procrastination is that someone else overtakes what you COULD have earned because you waited too long.

Could that be YOU?
Could that description fit you? If it does, it’s time to change. Begin taking action, begin building your future, and stop dreaming about what could have been, what could have happened or what might have given better results. You make choices and every choice can be either poor or bad. When you learn from your mistakes, you’re way ahead of the rest of the crowd.

Start building your future today, and take pride in stoppin’ all the dreaming that wouldn’t get you anywhere anyway.

Carpe diem. :-)

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